Terms & Conditions
Please read the following terms and conditions very carefully as your use of website www.homedelivan.com and services offered by Home Delivan Retail and Services Private Ltd hereafter referred as HDRSPL are subject to your acceptance of and compliance with the following terms and conditions. HDRSPL reserves the right to modify these terms and conditions at any point of time.
Overview of services:
Services of the company would be available to only select geographies where company will have direct presence and the services are offered only to our registered members (Home Smart holders). If wish to know further about of our services and like to get the Home Smart membership card, you are requested to contact our office or email us at firstname.lastname@example.org or call us on 7034 029 400.
As part of leveraging our technology, company is partnering with other favorite stores or retailers in the city to offer their products and services to our members or visitors to this site. However availing products or services of our loyalty partners, you are accepted and governed by the terms and conditions of our loyalty partners as well.
Home Smart membership card is a 100% life time free card to our members and access to site www.homedelivan.com is free to visitors or members.
All the products and services are delivered to members without any delivery charges.
However, HDRSPL reserves the right to charge a fee and change its policies from time to time and such changes will be updated in the website or suitable communications will be made with its members.
Goods and services will be delivered basis the price mentioned on site at the time of placing the order. An estimate will be sent to the customer immediately after you make the purchase. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. Actual bill will be handed over to the customer only at the time of delivery. Being a valued customer of us, you will have every right to reject the product delivered if the same is billed differently from the order placed and you are not agreed upon the revised price as per the bill.
Cancellation by site/Customer:
We do not encourage cancellations and every effort will be made to meet our client requirements both on product and service delivery. Post placing the order, due to unavoidable reasons if our customer wish to cancel the orders, you may be required to get in touch with our customer service desk within 2 hours from placing the order. In case we do not deliver the product ordered due to any unforeseen reasons, we reserve right to cancel or modify the order and the same will be confirmed with you by our service desk.
Return & Refunds:
At the time of delivery of products, all members entitles the right to return the product if they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and if any payment is already made by the member, we will credit the amount to home smart account of the member. This amount can be used for subsequent purchases.